Computer-implemented system and method for automating call center phone calls

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United States of America Patent

PATENT NO 9264545
SERIAL NO

14195804

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Abstract

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A system and method for processing a call between a caller and a live agent is provided. A stream of verbal speech utterances is received from the caller and converted into text. Text messages are received from the agent in response to the stream of verbal speech utterances and converted into synthesized speech utterances. The synthesized speech utterances are provided to the caller. A record of the call is processed and presented to a further live agent for manipulation. The manipulated record is stored.

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Patent Owner(s)

  • INTELLISIST, INC.

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Odinak, Gilad Bellevue, US 166 4313

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