Apparatus and method for integrating computer-telephony and search technology

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United States of America Patent

PATENT NO 9277054
APP PUB NO 20100202603A1
SERIAL NO

12376269

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Abstract

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Call center, automatic call distribution (ACD), with computer telephony integration (CTI) providing a search engine that is automatically fed with the calling line identifier (CLI) such that a search can be performed to find related documents, emails, URLs using private or public databases that may be accessed for free or only after having paid a subscription. The application also mentions that the system can be applied to outgoing calls in which case the dialed number is used for performing the search.

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Patent Owner(s)

Patent OwnerAddress
VONAGE BUSINESS LIMITEDBASINGSTOKE HAMPSHIRE RG22 4BS

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Pickering, Richard B Basingstoke, GB 9 229

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