Call intercept methods, such as for customer self-support on a mobile device

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United States of America Patent

PATENT NO 9301128
APP PUB NO 20140308935A1
SERIAL NO

14281422

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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A method for intercepting calls from a remote or mobile device for customer self-support detects when users or subscribers dial one or more predetermined numbers. If the number corresponds to one of the predetermined numbers (such as a customer support number), the phone may intercept the call and display a list of potential solutions to the subscriber's problems. Various other features and embodiments art disclosed.

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Patent Owner(s)

  • NUANCE COMMUNICATIONS, INC.

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Allan, Kevin Seattle, US 24 1266
Beinikis, Linda Seattle, US 9 958
Roundtree, Brian Seattle, US 56 2957
Rush, Keldon Seattle, US 9 958

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