System and method for improved dynamic allocation of application resources

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United States of America Patent

PATENT NO 9304826
APP PUB NO 20110046956A1
SERIAL NO

12861351

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Abstract

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A self-help application platform such as one hosting an interactive voice response (IVR) has a browser that executes application scripts to implement the self-help application. The execution of the application scripts is performed by utilizing various application resources, such as media conversions from text to speech (TTS) and speech to text (automatic speech recognition ASR) and other media servers. The platform is provided with a dynamic resource selection mechanism in which the application is executed with an updated optimum set of application resources distributed over different locations. The selection is based on the profiles of the browser, users, route, and quality of service. The selection is further modulated by the browser's previous experiences with the individual resources. The selection is made dynamically during the executing of the application script.

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Patent Owner(s)

Patent OwnerAddress
ALVARIA INC211 PERIMETER CENTER PARKWAY NE SUITE 200 ATLANTA GA 30346

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Agranovsky, Alexander S Longwood, US 7 1210
Auburn, RJ Orlando, US 7 1011
de, Castro Jose M Orlando, US 1 3
Green, Robbie A Apopka, US 16 1071
Polfer, Daniel Aloyse Maitland, US 1 3
Spier, Harm-Jan Orlando, US 2 22

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