Systems and methods of parallel media communication in contact handling systems
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United States of America Patent
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Apr 5, 2016
Grant Date -
May 23, 2013
app pub date -
Jan 6, 2012
filing date -
Nov 22, 2011
priority date (Note) -
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status (Latency Note)
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Abstract
Methods and apparatus for improving a contact with a customer in a contact handling system by enabling parallel communication via more than one media during a contact are disclosed. The method can include establishing a first connection path with the customer and communicating a first communication with the customer over the first connection path via a first media. The method can include establishing a second connection path with the customer and communicating a second communication with the customer over the second connection path while the first connection path is open over the second communication path via the second media.
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