Systems and methods of introducing beneficial communication latency in contact handling systems
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United States of America Patent
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Apr 12, 2016
Grant Date -
May 23, 2013
app pub date -
Nov 22, 2011
filing date -
Nov 22, 2011
priority date (Note) -
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Abstract
Methods and apparatus for improving a contact with a customer in a contact handling system by introducing a slower expected communication rate to the contact are disclosed. The method can include communication via a first media having a first communication rate. The method can include ceasing communication via the first media. The method can include beginning communication via a second media having a second communication rate slower than the first communication rate. The method can further include ceasing communication via the second media and beginning communication via a third media having a third communication rate faster than the second communication rate.
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