Authentication of service requests using a communications initiation feature
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United States of America Patent
Stats
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May 24, 2016
Grant Date -
Oct 31, 2013
app pub date -
Mar 14, 2013
filing date -
Dec 14, 2010
priority date (Note) -
In Force
status (Latency Note)
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Abstract
Described are computer-based methods and apparatuses, including computer program products, for facilitating communications initiated through a social networking account. A detected message communicated using a social networking account can be determined to satisfy a response criteria. Code for displaying a communications initiation feature on a customer communications apparatus associated with the social networking account can be transmitted. Selection information representing a selection of the communications initiation feature can be received and can include a parameter associated with the selection and origin information. The selection information can be validated by determining that the selection is associated with the social networking account and by comparing the parameter with a stored credential associated with the communications initiation feature. When the selection is validated, the communications can be facilitated.
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