Personalizing error messages based on user learning styles

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United States of America Patent

PATENT NO 9354958
SERIAL NO

14154605

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Abstract

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An approach is provided for personalizing an error message for a user. The usage of help content by the user to resolve error condition(s) is monitored. Attributes of the usage are determined. A learning style of the user is determined based on the attributes. An error condition is detected. The error message is augmented (i.e., personalized) with a communication and/or hyperlink that is compatible with the learning style of the user, and that is configured to assist the user with resolving the detected error condition. The augmented error message is presented to the user.

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Patent Owner(s)

  • INTERNATIONAL BUSINESS MACHINES CORPORATION

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Amendjian, Hagop Dollard-des-Ormeaux, CA 8 163
Cash,, Jr Leon H Durham, US 7 45
Gupta, Manvendra Brampton, CA 50 348
Hyman, Stewart J Richmond Hill, CA 15 182

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