Collecting and attaching a bug trace to a problem information technology ticket

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 9372777
APP PUB NO 20140245075A1
SERIAL NO

13780759

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Abstract

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Methods and arrangements for enhancing a ticket relative to user interaction with a system. An information technology ticket related to user interaction with an information technology system is received, and a system trace is activated, wherein additional input related to the user interaction with the information technology system is accepted. Information derived from the trace of the information technology system is associated with the information technology ticket. Other variants and embodiments are broadly contemplated herein.

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First Claim

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Patent Owner(s)

  • INTERNATIONAL BUSINESS MACHINES CORPORATION

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Dhoolia, Pankaj Ghaziabad, IN 48 473
Saha, Diptikalyan Bangalore, IN 58 279
Viswanathan, Ram Chennai, IN 39 1318

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