Call tracking system and method

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 9384496
APP PUB NO 20160012471A1
SERIAL NO

14859659

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Importance

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Abstract

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Methods and systems for capturing and tracking call information relating to a call from a user to a merchant are provided. According to one embodiment of the disclosed subject matter, a request for a call to a merchant from a user on a device is received and a data connection is initiated with a call analytics platform over which user information is sent from the device to the platform. A unique number allowing the device to call the platform is then passed back to the device. The device calls the platform, call context data is captured, and the call is processed to the merchant. Information relating to the user and merchant call is tracked and logged.

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Patent Owner(s)

Patent OwnerAddress
SOLEO COMMUNICATIONS INC209 HIGH POINT DRIVE SUITE 300 VICTOR NY 14564

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Deming, Robert Avon, US 4 66
Fisher, William Rochester, US 48 879

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