System and method for replacing hold-time with a call-back in a contact center environment

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 9386151
APP PUB NO 20140348316A1
SERIAL NO

14299014

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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System and method for handling a transaction between a waiting party and queuing party include an independent communication system (ICS) managing calls between the waiting party and calling party for handling sensitive data as well as call-attached data. The ICS manages the transaction in different stages and with different levels of sensitivity. Either party is allowed to modify the call or call preferences during the transaction. The ICS works independently from the queuing party calling system.

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Patent Owner(s)

  • FONCLOUD, INC.

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Berger, Shai Toronto, CA 18 182
Bigue, Jason P Toronto, CA 10 137
Pultz, Michael Toronto, CA 7 36

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