Application documentation effectiveness monitoring and feedback

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 9389882
APP PUB NO 20150254083A1
SERIAL NO

14721242

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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Responsive to a detected user access by a user to help content of an application, at least one subsequent detected user interaction with the application is recorded that documents the user's actual use of the application in response to instructions within the accessed help content. The help content includes tracking metrics that include at least one configured expected user interaction with the application to perform the instructions within the accessed help content. The effectiveness of the instructions within the accessed help content at improving the user's proficiency in using the application is determined by comparison of the recorded at least one subsequent detected user interaction with the application after the help content was accessed with the at least one configured expected user interaction with the application to perform the instructions within the accessed help content.

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First Claim

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Patent Owner(s)

  • INTERNATIONAL BUSINESS MACHINES CORPORATION

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Armstrong, Andrew A Chandlers Ford, GB 13 58
Pilot, Richard W Winchester, GB 21 145

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