Reduction of on-hold call bandwidth consumption

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 9392111
APP PUB NO 20150085882A1
SERIAL NO

14032344

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A computer processor determines that a call has been placed on hold. The computer processor sends a first packet to a local exchange carrier (LEC) of the calling device, wherein the first packet includes instructions to release the bandwidth of the call placed on-hold, between the LEC and a recipient of the call. The computer processor sends a second packet intermittently to the LEC, wherein the second packet maintains a connection between the calling device of the call and the LEC. The computer processor determines that a representative is available, wherein the representative is the recipient of the call, and in response to determining the representative that is available responds to the call, the computer processor sending a third packet to connect the calling device of the call to the representative that is available.

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Patent Owner(s)

Patent OwnerAddress
LENOVO INTERNATIONAL LIMITED23/F LINCOLN HOUSE 979 KING'S ROAD QUARRY BAY

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Alshinnawi, Shareef F Durham, US 78 190
Cudak, Gary D Creedmoor, US 325 1148
Suffern, Edward S Chapel Hill, US 108 972
Weber, John M Wake Forest, US 23 96

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