Systems and methods for providing context to a forwarded call
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United States of America Patent
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Aug 2, 2016
Grant Date -
Mar 31, 2016
app pub date -
Sep 26, 2014
filing date -
Sep 26, 2014
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
Systems and methods for providing context to a forwarded call include a private branch exchange (PBX) that has an interface for receiving a call from a calling device. The call includes a caller ID of the calling device. The PBX stores a company ID for identifying the company and includes a signal handler for forwarding the received call as a forwarded call to a receiving device, and a caller ID enhancer for adding context to the forwarded call. The context includes the company ID and a selection made by a user of the calling device. The receiving device displays the context prior to answering the forwarded call.
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