Automated response system providing customized prompts based on user situation

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 9407766
SERIAL NO

15048675

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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One embodiment provides a device comprising at least one processor, and a storage device storing instructions that when executed by the at least one processor causes the at least one processor to perform operations. The operations include receiving one or more user preferences for a first user, and, in response to the first user of the device initiating a communication, determining a current context of the first user. The current context identifies at least one of the following: a current location of the first user, whether the first user is stationary or driving, and a type of communication channel utilized for the communication. The operations further include selecting a communication format to facilitate the communication based on the current context, a recipient of the communication, and the one or more user preferences for the first user.

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Patent Owner(s)

  • INTERNATIONAL BUSINESS MACHINES CORPORATION

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bradley, Lisa M Wood Cary, US 4 9
Quirk, Aaron J Cary, US 235 1586
Sun, Lin Cary, US 380 2967

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