Notification and troubleshooting of interruptions, failures, and updates
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United States of America Patent
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Sep 6, 2016
Grant Date -
Sep 3, 2015
app pub date -
May 15, 2015
filing date -
Sep 12, 2013
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
Aspects of notification and troubleshooting of interruptions, failures, and updates are described. In one embodiment, a customer premises equipment (CPE) device determines a status of the CPE device, which may include a status of connectivity with a service provider. When the status indicates an error, a type of the error may be identified and a message selected for audible playback by the CPE device. The CPE device may further ring a telephonic device, to alert a user and playback the message to the user. The message may indicate that a connectivity error exists and, in some cases, assist the user to troubleshoot the error. In other aspects, the CPE device may receive an update from the service provider and ring the telephonic device, to advise the user of upgraded functions or features, for example, or provide a promotional message.
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