Enterprise entity for use in a call center
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United States of America Patent
Stats
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Sep 27, 2016
Grant Date -
Aug 20, 2009
app pub date -
Dec 1, 2008
filing date -
Feb 20, 2008
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A call center application program allows a call center administrator to access, view, and edit data across multiple applications used by multiple customer interaction systems of the call center. The application program is adapted to retrieve data from a plurality of different applications and systems, consolidate redundant data, and display the data to a user, enabling a single unified view of resources across call center applications. Changes can be made to the data application program, which in turn propagates the changes to the individual call center applications, eliminating the need for the user to manually change the data in each individual application.
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Family
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