Enabling conext aware ehancement for automatic electronic mail reply to mitigate risk

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United States of America Patent

PATENT NO 9467401
SERIAL NO

15053413

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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A current email addressed to an email address of a user account associated with a user can be received by an automated reply service with an automated reply enabled. The automated reply can include an automated reply notification. A current context of the current email can be compared to a previously established monitored reply history of the user to determine a normal reply to the email. A risk assessment can be applied to the default automated reply notification and the normal reply of the current email with weighting for current email aspects including urgency, recipients, sender, subject, and information in an automated reply notification. An action can be performed to the default automated reply notification based on the risk assessment.

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Patent Owner(s)

  • INTERNATIONAL BUSINESS MACHINES CORPORATION

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Goldberg, Itzhack Hadera, IL 250 2214
Silva, Asima Holden, US 177 1427
Sondhi, Neil Pilisborosjeno, HU 102 530
Weir, Robert C Dover, US 71 1230

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