VISUAL INTERACTIVE VOICE RESPONSE SYSTEM
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United States of America Patent
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Issued Date -
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app pub date -
Apr 10, 2015
filing date -
Apr 10, 2015
priority date (Note) -
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Abstract
A request is received from a communications device to execute an interaction site. A request is transmitted to the automated response system. First instructions that provide one or more steps of the multi-step communication flow between the communications device and the automated response system are received from the automated response system. In response to determining that the request is for the voice-interaction with the interaction site, second instructions that provide the one or more steps through a voice interaction with a user of the communications device are determined and transmitted to the communications device. In response to determining that the request is for the visual-interaction with the interaction site, third instructions that provide the one or more steps through a visual interaction with the user of the communications device are determined and transmitted to the communications device.
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