Method and system for managing interactive communications campaigns

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 9473635
APP PUB NO 20160105560A1
SERIAL NO

14977331

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Abstract

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A web-based solution through which business entities create and manage communications campaigns, such as campaigns that afford target recipients an opportunity to be connected to a third party call center. A web interface is provided to enable a business entity customer to create a set of one or more rules that, when triggered during the campaign, cause the solution to take certain control actions in real-time, based on campaign performance. Preferably, this campaign performance is measured indirectly, i.e. without requiring a direct connection to an on-premises call center ACD. The interface provides the business entity customer with a convenient and easy-to-use display that identifies any rule that has been (or may be getting ready to be) triggered, together with a then current status of the campaign. The system takes a control action (e.g., campaign suspension, adjusting an outbound call rate, or the like) when a customer-configurable rule is triggered.

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Patent Owner(s)

  • GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Laiosa, Vincent E Lexington, US 4 63
Segall, Timothy R Lexington, US 29 479
Weinstein, Damon Arlington, US 11 126

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