Ontology administration and application to enhance communication data analytics

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United States of America Patent

PATENT NO 9477752
SERIAL NO

14501480

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Abstract

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A method for developing an ontology for practicing communication data, wherein the ontology is a structural representation of language elements and the relationship between those language elements within the domain, includes providing a training set of communication data and processing the training set of communication data to identify terms within the training set of communication data, wherein a term is a word or short phrase. The method further includes utilizing the terms to identify relations within the training set of communication data, wherein a relation is a pair of terms that appear in proximity to one another. Finally, the terms in the relations are stored in a database.

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Patent Owner(s)

  • VERINT SYSTEMS INC.

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Romano, Roni Even Yehuda, IL 28 465

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