Methods and systems for dispatching messages to mobile devices

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United States of America Patent

PATENT NO 9479638
SERIAL NO

13986823

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Abstract

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A server includes a mail interface that can communicate messages using various formats and protocols to track down recipients of important messages. An automated dispatcher maintains dispatching rules that establish preferences for message routing. The dispatching rules distinguish between email, mobile-phone, and pager addresses and communication protocols and can be set to try different addresses and protocols to get a message to one or more recipients. Forwarded messages can be reformatted for the receiving device, while a copy of the original message is retained. Messages may be reformatted to include the phone number of the message sender. The reformatted message can then present the user with an option to return the message via a phone call. The reformatted message can include more than one phone number, in which case the sender's phone numbers can be prioritized for presentation to the user. The reformatted message can also present the user with an option to review notes or other contact-specific information prior to responding to the message.

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Patent Owner(s)

Patent OwnerAddress
OPENGRID70 NORTH 2ND STREET SAN JOSE CA 95113

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Avnur, Arie Cupertino, US 9 171
Boyce, Carolyn B Sunnyvale, US 8 170
Dayan, Tal Cupertino, US 55 1685
Govindarajan, Ajay Santa Clara, US 2 0
Horstmann, Jens U Santa Clara, US 10 271
Kitagawa, Justin M Moraga, US 17 281
Rothkopf, Alan Palo Alto, US 8 170
Satrasala, Aswath N Sunnyvale, US 8 170
Schvartsman, Aleksandr M Sunnyvale, US 8 170
Tang, Vincent L Pleasanton, US 8 170

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