System and method for improved directory assistance searches

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United States of America Patent

PATENT NO 9497320
SERIAL NO

13461901

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Abstract

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A system and method for improved directory assistance searches involving feedback from previous calls made to telephone numbers in a vendor database, in order to improve the quality of customer service and satisfaction by the vendors associated with the telephone numbers, and to find the vendors associated with the telephone numbers that have provided quality customer service in the past. The system and method automatically rates a telephone number according to a plurality of parameters. In one embodiment of the system, dirty numbers (numbers reassigned to a second party from a previous party) are screened.

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Rosen, Richard Los Angeles, US 13 184

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