System and method for identifying and condensing similar and/or analogous information requests and/or responses
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United States of America Patent
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Dec 6, 2016
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app pub date -
Apr 30, 2013
filing date -
Apr 30, 2013
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Abstract
A system and method for identifying and condensing similar and/or analogous information requests and/or responses comprising a computer apparatus having an intelligent global rules engine to facilitate interaction with information requests and/or responses. The computer apparatus comprises machine-readable medium, wherein data is stored, wherein the data comprises a comparison of similar and/or analogous information requests and/or responses, wherein redundancies and/or analogies in information requests and/or responses have been identified and condensed to remove the redundancies and/or analogies thereby creating at least one global rule, rule group and/or single rule. The computer apparatus further comprises both a data processing module, wherein the data processing module comprises a lexical analyzer with contextual awareness, and an intelligent global rules engine, wherein the intelligent global rules engine comprises the at least one global rule, rule group and/or single rules.
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