Remote customer assistance system having two-way audio and video interface

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United States of America Patent

PATENT NO 9538127
SERIAL NO

14504748

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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Disclosed is a system and method for providing two-way audio and video communications in a remote customer assistance environment. Upon initiation of an audio communications session using an audio server, separate video communications are established between the devices in a customer terminal and a remote attendant workstation. The dial plan of the audio server may used to add additional information to the incoming audio call request for use by the attendant workstation in initiating the video communications sessions.

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Patent Owner(s)

  • DENISON PARKING, INC.

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Gish, Kurt A Indianapolis, US 3 26

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