Method and system utilizing user-state-monitoring objects and relevant data to monitor and provide customer service online
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United States of America Patent
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Jan 17, 2017
Grant Date -
Jan 27, 2011
app pub date -
Feb 23, 2010
filing date -
Feb 23, 2009
priority date (Note) -
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status (Latency Note)
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Abstract
A system and method for providing customer service to a website user online, includes downloading a user-state-monitoring object and a user profile from a website to a client site when a website user loads up any web page through the website, wherein the user-state-monitoring object is configured to monitor and analyze the website user's behavioral patterns in real time by comparing the user's actions to a set of pre-defined business rules, and utilizing the user-state-monitoring object to notify an available customer service representative and enable communication between the customer service representative and the website user.
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