Methods for adaptive voice interaction

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United States of America Patent

PATENT NO 9549068
APP PUB NO 20150213800A1
SERIAL NO

14607649

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Abstract

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A method for adaptive voice interaction includes monitoring voice communications between a service recipient and a service representative, measuring a set of voice communication features based upon the voice communications between the service recipient and the service representative, analyzing the set of voice communication features to generate emotion metric values, and generating a response based on the analysis of the set of voice communication features.

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Patent Owner(s)

  • SIMPLE EMOTION, INC.

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Fernandez, Matthew Portland, US 12 96
Krishnan, Akash Portland, US 4 96

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