Importance

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Abstract

A method for managing computer based messaging involves monitoring messages collectively making up a communication history; identifying related messages within the communication history; automatically analyzing the related messages, using natural language analytics, based upon: (i) subject, (ii) sentiment, (iii) context, and (iv) frequency of transmittals, wherein the analyzing comprises assigning at least: a first value based upon sentiment, a second value based upon content, and a third value based upon frequency; calculating a trend score as a function of the first value, second value and third value; comparing the trend score to a threshold value; and automatically generating and issuing at least one of: (i) a summary of the related messages, or (ii) a timing based notification message, when the trend score reflects a change over time corresponding to at least: an increasing or decreasing trend, an inflection point, a variation outside a tolerance amount, a sine or cosine pattern.

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First Claim