Automated customer business impact assessment upon problem submission

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United States of America Patent

PATENT NO 9569782
SERIAL NO

14867038

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Abstract

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A computer-implemented method and system for automated customer business impact assessment upon a problem submission. A problem description of a problem with a product is received from a customer using the product. The problem description is automatically analyzed using natural language processing (NLP) to identify an issue including a subject. The issue and subject is compared with usage information stored in a repository for the customer. The method and system include predicting an impact of the problem to the customer, and prioritizing a solution to the problem based on the predicted impact.

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Patent Owner(s)

  • INTERNATIONAL BUSINESS MACHINES CORPORATION

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Lavery, Andrew J Austin, US 52 197
Maldari, Mario A Lyons, US 34 303
Manupelli, Susan M Pepperell, US 1 4

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