Answering machine detection

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 9578170
APP PUB NO 20150341495A1
SERIAL NO

14817127

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A call is placed to a communications device. A response to the call is received from a call recipient associated with the communications device. The received response is processed based on a set of parameters. Based on processing the received response, a determination is made whether the call recipient is a human or an answering machine. If the call recipient is determined to be a human, the call is handled in a first manner. If the call recipient is determined to be an answering machine, the call is handled in a second manner that is different from the first manner.

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Patent Owner(s)

  • GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bouzid, Ahmed Tewfik McLean, US 34 1051
Durgani, Prakash Bhagwan Sterling, US 9 422
Huang, Lei Hangzhou, CN 564 4295
Lu, Charles Qichi Omaha, US 3 19
Ma, Rong Hangzhou, CN 28 92
Snitkovsky, Vadim Rockville, US 7 65

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