System and method for facilitating communication

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United States of America Patent

PATENT NO 9582579
SERIAL NO

14500502

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Abstract

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Described are computer-based methods and apparatuses, including computer program products, comprising the steps of, or structure for, storing a plurality of expert profiles in a database, each of the plurality of expert profiles comprising information associated with a person having knowledge in a particular category, subject or topic; receiving search criteria over a network from a query source; selecting at least one of the plurality of expert profiles comprising information that satisfy the search criteria; and transmitting expert profile data for each of the selected expert profiles to the remote search engine, the expert profile data comprising data that defines a displayable representation of a corresponding expert profile, the expert profile data further comprising data that facilitates a client-initiated, real-time communication session over the network with a person associated with the corresponding expert profile.

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Patent Owner(s)

Patent OwnerAddress
LIVEPERSON INC530 7TH AVENUE FLOOR M1 NEW YORK NY 10018

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Barak, Matan Ra'anana, IL 39 2375
Goldstein, Uri Tel Aviv, IL 10 575
Ninio, Nir Holtzman Tel Aviv, IL 10 575
Schorzman, Julius San Francisco, US 10 575

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