Systems and methods for endpoint recording using a media application server

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United States of America Patent

PATENT NO 9584656
SERIAL NO

14281310

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Abstract

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Embodiments of the present invention provide systems and methods for recording media communication. An exemplary method comprises the steps of: receiving an incoming communication from a first communication device; routing the incoming communication to a second communication device in a call center; transmitting media communications associated with the incoming media communication between the first communication device and the second communication device through a media application server; duplicating the media communications via the media application server; transmitting the duplicated media communications via the media application server; and recording the duplicated media communications.

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Patent Owner(s)

  • VERINT AMERICAS INC.

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Dong, Thomas Z Marietta, US 39 570
Williams, Jamie Richard Fleet, GB 76 1046

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