System and method for encrypting and recording media for a contact center
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United States of America Patent
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Mar 14, 2017
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N/A
app pub date -
Aug 30, 2013
filing date -
Mar 15, 2013
priority date (Note) -
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Abstract
A system and method for recording media for a contact center where a processor is configured to determine that media exchanged between first and second communication devices during a telephony call is to be recorded; bridge a media path between the first and second communication devices; cause replicating of the media exchanged in the media path; encrypt the replicated media via a first cryptographic key for storing the encrypted media in a data storage device; and encrypt the first cryptographic key via a second cryptographic key for storing the encrypted first cryptographic key as metadata for the encrypted media.
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