Method and apparatus for interactive mobile device guidance
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United States of America Patent
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Mar 21, 2017
Issued Date -
N/A
app pub date -
Jun 27, 2016
filing date -
Oct 1, 2013
priority date (Note) -
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Abstract
Described are a method and system that remotely instructs and guides end users of mobile devices to navigate through its various functions and configurations. The system comprises a repository, a control center, and an intelligent client on the mobile device, where the control center and mobile device operate in a client-server relationship and are in communication during a help session. An administrator uses the system to create step by step navigational instructions called story boards and reference device navigational maps which are uploaded to a repository. The control center pulls the relevant story boards and device navigation maps from the repository and uses it to remotely and interactively direct the end user of the mobile device to navigate through its various applications and functions.
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