Collaborative collection of diagnostics data of software programs

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 9606894
APP PUB NO 20160259708A1
SERIAL NO

14638040

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A computing environment includes multiple software programs running on multiple endpoint computing machines. Each software program has associated diagnostics data. Each endpoint machine is running a diagnostics agent. The diagnostics agents are in communication with each other. A monitoring server interacting with the multiple software programs detects a malfunctioning associated with a software program running on a target endpoint, and submits a request to collect the diagnostics data of the malfunctioning software program. This collecting request is submitted to a service software program different from the malfunctioning program. The service software program may be running on a service endpoint different from the target endpoint. The requested diagnostics data is retrieved by the service software program from a diagnostics agent running on the target endpoint. The monitoring server then receives the requested diagnostics data from the service software program.

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Patent Owner(s)

  • INTERNATIONAL BUSINESS MACHINES CORPORATION

International Classification(s)

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  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Della, Corte Gianluca Rome, IT 48 245
Delle, Cese Giancarlo Frosinone, IT 3 21
Sgro, Antonio M Fiumicino, IT 42 171
Toro, Pia Rome, IT 7 57
Trovato, Ignazio F Via Nora Ricci, IT 4 30

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