Enterprise fulfillment system with dynamic prefetching capabilities
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United States of America Patent
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Jul 4, 2017
Grant Date -
N/A
app pub date -
May 24, 2012
filing date -
May 24, 2012
priority date (Note) -
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status (Latency Note)
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Abstract
Systems and methods for providing services to customers in response to customer requests received through one or more channels are disclosed. The present invention provides for a central fulfillment hub in which all requests from banking customers may be processed by applying a library of policies to systematically resolve the customer requests or engage resources necessary to resolve such requests. Resources, data, and other information compartmentalized in individual business unit systems may be dynamically retrieved as necessary to fulfill the customer request and such retrieval is completed prior to any processing of the customer request for resolution. The disclosed fulfillment system, thus, may open a request, prefetch the necessary information, take steps to resolve the request, and close the request accordingly in a dynamic and efficient manner on a request-by-request basis.
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