System and method for resolving customer communications
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United States of America Patent
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Aug 15, 2017
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N/A
app pub date -
Feb 21, 2012
filing date -
Feb 21, 2012
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Abstract
A device, system and method for resolving a customer interaction. At a centralized resolver, customer data may be received that is passively transferred from a plurality of devices, wherein each device processes a different type of customer interaction and provides a different associated type of customer data. At the centralized resolver, a customer associated may be identified or associated with each interaction based on the received customer data and the associated data type. The centralized resolver may assign the interaction a universal identification associated with the identified customer, wherein the same universal identification is assigned to interactions of multiple different types that are associated with the same customer.
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