Methods for simultaneous interaction on a web page by a customer and customer service representative

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 9774738
SERIAL NO

14792717

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Abstract

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A computer-implemented method and system for enhancing interaction between a customer using a client computer and a customer service representative of a company using a workstation. A Web session is commenced on a Web site for the client computer of the customer, wherein the Web session includes displaying a first Web page to the customer. A telephonic interaction is commenced between the customer and the customer service representative and a split screen is displayed on the workstation. The split screen including the first Web page and a second Web page, wherein the second Web page is only viewable by the customer service representative. An application is caused to be moved from the second Web page to the first Web page for review and interaction by the customer via the client computer.

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Patent Owner(s)

  • UNITED SERVICES AUTOMOBILE ASSOCIATION

International Classification(s)

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  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Barth, Ryan R San Antonio, US 22 51
Duran, Francisco A San Antonio, US 22 73
Garretson, Elizabeth Fair Oaks Ranch, US 19 44
Griffin,, Jr Donald H Peoria, US 24 57
Langley, Guy R San Antonio, US 33 54
Lindley, Jason W Schertz, US 27 87
Roberts, David W Helotes, US 66 1334
Tarrillion, Ann C San Antonio, US 30 110

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