Automated routing of voice calls using time-based predictive clickstream data
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Oct 24, 2017
Issued Date -
N/A
app pub date -
Oct 14, 2016
filing date -
Oct 14, 2016
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
Methods and apparatuses are described for automated routing of voice calls using time-based predictive clickstream data. A server captures clickstream data comprising uniform resource locators (URLs) and one or more timestamps of a web session. The server converts the clickstream data into tokens and generates a frequency matrix based upon the tokens. The server generates a feature vector based upon the frequency matrix. The server receives an incoming voice call from a remote device and identifies that the remote device is associated with a user of the client computing device. The server determines intent for the incoming voice call based upon the feature vector, and routes the incoming voice call to a destination device based upon the determined intent.
First Claim
Family
International Classification(s)
Cited Art Landscape
Patent Citation Ranking
Advertisement
Advertisement
Advertisement
Recipient Email Address
Recipient Email Address
Comment
Recipient Email Address
Add to Portfolio(s)
To add this patent to one, or more, of your portfolios, simply click the add button.
This Patent is in these Portfolios:
Add to additional portfolios:
Last Refreshed On:
Changes done successfully