Providing variable responses in a virtual-assistant environment

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United States of America Patent

PATENT NO 9836177
SERIAL NO

13341261

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Abstract

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Virtual assistants intelligently emulate a representative of a service provider by providing variable responses to user queries received via the virtual assistants. These variable responses may take the context of a user's query into account both when identifying an intent of a user's query and when identifying an appropriate response to the user's query.

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Patent Owner(s)

  • VERINT AMERICAS INC.;NEXT IT INNOVATION LABS, LLC

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Brown, Fred A Colbert, US 77 4691
Miller, Tanya M Colbert, US 38 4012
Zartler, Mark Garland, US 22 1012

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