Automated escalation agent system for language interpretation
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United States of America Patent
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Dec 12, 2017
Issued Date -
N/A
app pub date -
Apr 9, 2015
filing date -
Apr 9, 2015
priority date (Note) -
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Abstract
A system, computer program product, and process are provided for an automated escalation agent. A receiver receives a request for language interpretation from a first language to a second language. Further, a database stores data associated with a plurality of language interpreters associated with a computer implemented language interpretation platform. A processor searches the database and determines that no online language interpreter is available to perform language interpretation at a time of the request and that escalates the request to determine if an offline language interpreter is available to initiate the language interpretation within a predetermined time period measured from the time of the request. An automated escalation agent module searches the database according to notification criteria, and sends at least one notification including the request to a plurality of offline language interpreters that meet the notification criteria.
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