Method for connecting users with agents based on dynamic user interactions with content

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United States of America Patent

PATENT NO 9843681
SERIAL NO

14921327

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Abstract

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User interactions with content presented during a particular browsing session are monitored in real-time during the browsing session. In response to different user interactions, content type of the content being interacted by the user is determined dynamically. A skill set is determined based on the content type within the same browsing session. Subsequently during the same browsing session, in response to a request from the user for connecting with an agent, a list of agents who possess the skill set is identified. A live communication session is established between a user device of the user and an agent device of an agent selected from the list.

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Patent Owner(s)

  • TELETECH HOLDINGS, INC.

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Sharpe, Bruce A Aurora, US 39 1970
Truong, Henry D Chelmsford, US 30 1712
Tuchman, Kenneth D Englewood, US 32 2091

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