Speaker recognition and denial of a transaction based on matching a known voice print

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United States of America Patent

PATENT NO 9852424
SERIAL NO

14826607

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Abstract

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One-to-many comparisons of callers' voice prints with known voice prints to identify any matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract at least a portion of the customer's voice to create a customer voice print, and it formats the segmented voice print for network transmission to a server. The server compares the customer's voice print with multiple known voice prints to determine any matches, meaning that the customer's voice print and one of the known voice prints are likely from the same person. The identification of any matches can be used for a variety of purposes, such as determining whether to authorize a transaction requested by the customer.

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Patent Owner(s)

  • III HOLDINGS 1, LLC

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bellamkonda, Seshasayee Glendale, US 6 342
Broman, Vicki Paradise Valley, US 6 342
Hanson, Cynthia Minneapolis, US 6 342
Leyva, Marcel Chandler, US 22 690
Marshall, Vernon Montclair, US 44 1525

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