Generation of support data records using natural language processing

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United States of America Patent

PATENT NO 9864798
SERIAL NO

14674742

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Abstract

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A view generator receives support text characterizing a support requirement for available information technology (IT) support, the support text being received in sentence form via a graphical user interface (GUI). A text analyzer performs natural language processing on the support text and thereby identifies at least one sentence part and at least one named entity within the support text. A support record generator relates each of the at least one sentence part and the at least one named entity to a support record type, and generates a support data record for the support requirement, including filling individual fields of the support data record using the at least one sentence part and the at least one named entity.

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Patent Owner(s)

Patent OwnerAddress
BMC HELIX INC2103 CITYWEST BLVD HOUSTON TX 77042

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Chu, Sun Chun Richmond Hill, CA 4 32
Cline, Troy Leander, US 13 1148
Hall, Jonathan W Reading, GB 2 7
Phadke, Nilesh Pune, IN 7 90

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Maintenance Fees

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11.5 Year Payment $7400.00 $3700.00 $1850.00 Jul 9, 2029
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