Controlled question and answer knowledge system management confirming customer does not want to terminate/cancel service/relationship
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United States of America Patent
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Jan 9, 2018
Issued Date -
N/A
app pub date -
Jul 31, 2014
filing date -
May 27, 2014
priority date (Note) -
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Abstract
In a system for knowledge system management, the system includes: a processor; and a memory coupled to the processor, wherein the memory has stored thereon instructions that, when executed by the processor, cause the processor to: receive a question from a customer; determine whether to not the question satisfies a first criterion for obtaining an automated response to the question; in response to determining that the question satisfies the first criterion, transmit the question to a knowledge system for generating automated responses to questions; receive the automated response to the question from the knowledge system; determine whether or not the automated response satisfies a second criterion for providing the automated response to the customer; and in response to determining that the automated response satisfies the second criterion, transmit the automated response to an electronic device operated by the customer.
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