Method and system for real-time summary generation of conversation

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United States of America Patent

PATENT NO 9881614
SERIAL NO

15205047

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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The disclosed embodiments illustrate methods and systems for summary generation of a real-time conversation. The method includes receiving a real-time conversation from a plurality of computing devices over a communication network. The method further includes determining one or more first features of the real-time conversation between at least a first user and a second user. The method further includes extracting one or more second features from the one or more first features, based on one or more pre-defined criteria. The method further includes generating a summary content of the real-time conversation, based on at least the extracted one or more second features and one or more annotations associated with the determined one or more first features by use of one or more trained classifier. Further, the method includes rendering the generated summary content on a user interface displayed on at least one of the plurality of computing devices.

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Patent Owner(s)

  • CONDUENT BUSINESS SERVICES, LLC

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Mariappan, Ragunathan Chennai, IN 5 66
Roy, Shourya Bangalore, IN 64 931
Thirukovalluru, Raghuveer Hyerabad, IN 1 17

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