Information handling system and computer program product for dynamically assigning question priority based on question extraction and domain dictionary
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United States of America Patent
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Feb 13, 2018
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app pub date -
Sep 30, 2014
filing date -
Sep 30, 2014
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Abstract
An approach is provided dynamically prioritizing question requests based on extracted question data. In the approach, performed by an information handling system, a number of question requests to a question and answering (QA) system are received from a computer network, and a plurality of question priority parameters are identified, including one or more question topics and a plurality question context parameters, by performing natural language processing (NLP) analysis of each question request. The approach determines a target priority value for each question request based on the plurality of question priority parameters identified for said question request. By evaluating the target priority values for the plurality of question requests, processing of the question requests is prioritized by applying an artificial intelligence (AI) learned models and rule-based logic at the information handling system to evaluate the target priority values for the plurality of question requests.
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