Remote diagnostics for mobile devices

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United States of America Patent

PATENT NO 9906969
APP PUB NO 20150289152A1
SERIAL NO

14245318

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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Systems and methods for remote diagnostics are disclosed. In some implementations, a request for a device diagnostic session is provided from a mobile device to a diagnostic server. In response to the request, a messaging service message from the diagnostic server may be received at the mobile device. The messaging service message may include an authentication token. Upon receipt of the messaging service message including the authentication token, a diagnostic client resident at the mobile device may be initialized. Upon authenticating the authentication token included in the received messaging service message, a secure connection for the device diagnostic session may be established between the diagnostic server and the initialized diagnostic client. Diagnostic commands may be received at the diagnostic client from the diagnostic server via the established secure connection. The diagnostic commands may cause the diagnostic server to retrieve device diagnostics of the mobile device.

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Patent Owner(s)

  • CELLCO PARTNERSHIP D/B/A VERIZON WIRELESS

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Chandrasekaran, Gayathri Somerset, US 8 141
Shanmugam, Sankar Dayton, US 51 1013
Sun, Ying Hudson, US 374 7112
Virkkula, Petri Kendall Park, US 8 98
White, Brian Matthew Port Murray, US 15 46

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