Intelligent customer service/call center services enhanced using real-time and historical mobile application and traffic-related statistics collected by a distributed caching system in a mobile network
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United States of America Patent
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Mar 6, 2018
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N/A
app pub date -
Oct 31, 2014
filing date -
Apr 10, 2012
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Abstract
Systems and methods of enhanced customer service for mobile carriers using real-time and historical mobile application and traffic or optimization data associated with mobile devices in a mobile network are disclosed. The data can be tracked by a client-side and/or a server-side reporting engine and usage analytics engine. Reports can also be generated by the system from the data and provided to the customer service/call center, such as trend charts showing optimization efficiency of traffic over a network and battery consumption vs. application load for a mobile device as a function of time.
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