Method and system for directing service offerings corresponding to a customer risk profile
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United States of America Patent
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Mar 6, 2018
Issued Date -
N/A
app pub date -
Jul 22, 2015
filing date -
Jul 22, 2015
priority date (Note) -
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Abstract
A system and method includes a first user device and a head end. The head end has a billing system an audience measurement module. A billing system associates first content package data with first account data comprising a first account identifier. The first user device communicates a viewing history to the audience measurement module. The audience measurement module stores the viewing history over time. The head end communicates account data and the viewing history to a customer service system. The customer service system forms a selection signal by selecting second package content data. A comparison list is displayed comparing first package data and second package data. The customer service system communicates a confirmation signal to the billing system. The billing system associates the first content package data with the first account data. An authorization signal is communicated to the first user device to enable receiving the second content package.
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